How to Efficiently Measure your Service Commitments with IP Label
1 June 2010
The goal: to give you solutions to measure the quality of service as felt by critical application services users.
Interactive Webinar Tuesday, June 1st from 10 to 11 am
This webinar will help you to align your IT services with your business requirements.
You will discover:
* How to improve the IT quality of service
* How to measure the user experience of your applications
* How to check the quality of service delivered by your suppliers (host / operator ...)
* How to measure the availability of your applications for remote users
* How to ensure your service commitments (SLAs, contracts) in accordance with the state of art ITIL
* How to set up a dashboard to monitor your service commitments