Manage your IT Services
We help businesses and other organisations to specify, implement and maintain the software solutions that will allow them to improve the effectiveness of their IT systems.
To do this, we rely on the best practices set out by ITIL, and on our extensive experience.
40 ARTESYS consultants hold our technical and practical qualifications in the management of IT systems (ITSM)
Our ITIL-certified consultants offer you an approach which is professional, neutral, pragmatic and technology-independent. They have both technical and functional skills and bring proven experience in numerous integration projects, implementing a range of different interfaces.
A Comprehensive Approach
We work with you in the following ways :
- in the initial phases we offer functional and technical audits, performances audits, architecture reviews, support for project planning teams, consulting services, gap analysis…
- in the implementation of ITSM solutionswe take on projects of deployment, migration, software version upgrades, third party maintenance, outsourced maintenance, and operational maintenance…
- in the follow-up after an implementation we supervise the transfer of skills by means of training sessions and coaching, and we offer post-installation support.
A Detailed Understanding of the Software
We maintain a strong relationship with market-leading software publishers, working in close partnerships which allow us to keep up to date with the latest technological advances, roadmaps, and development strategies for new solutions in the market.
A Personalised Approach
In the planning, implementation, maintenance and growth of solutions, our recommendations take into account your strategic objectives, your challenges, and all of the elements which are particular to your environment.
Skills Transfer
In order to allow you to become independent in the everyday management of the new solutions, we offer training courses adapted for your teams ; skills transferin the form of tutoring and coaching will ensure that you are able to take full control of the functionality on offer.
The Key Points of our Methodology
Our working methods are rigorous and pragmatic, based on our consultations with software publishers and on our own experience.
- A collaborative approach, in which your teams work closely with ARTESYS consultants.
- Team working – in the form of workshops – which bring together different parties involved in the project.
- An audit trail of all decisions and the provision of the relevant operational documentation.
Proven know-how in the Integration of Software Solutions
We have drawn on our extensive experience in the world of ITSM to design tools that can be used by our consultants: these allow us to simplify the implementation of software solutions and to guarantee quality by optimising time and charging and thereby reducing the resulting costs of project implementations.
