Systems Management: Supervision and Hypervision
IT and networks are at the heart of businesses. The slightest system failure or drop in performance can result in a reduction in activity and output.
The cost of a breakdown can be more than just financial; your image and your reputation can be affected too.
The business of managing IT systems is to harmonise infrastructures, applications and business.
Improvement is impossible without measurement and clear visibility
We believe that the management of IT systems has a dual objective:
- To be the starting point for an ongoing programme of continuous improvement in the service provided by IT.
- To anticipate malfunctions and performance issues before businesses are affected by them.
Monitor and Measure IT Services
The approach that we take to achieve these ends is firstly to monitor and measure IT services. This function, known as performance management, can be assured through different channels:
- via direct communication with the IT infrastructure itself, through the regular measurement and testing of applications.
- feedback from users about particular experiences with these applications…
Analyse Problems and Incidents
Once the control systems have been set up, incidents and problems that are taking place in the IT system can by analysed. The aim of this analysis is to provide a clear and precise diagnosis of the origin of the malfunction.
Identify the Impact on Activity
Finally, it is essential to identify the impact of the malfunction on activity applying the appropriate decision process to respond effectively and proportionately.
This approach works as part of the organisational and operational processes of your business and is consistent with the application of "ITIL best practice".
Our Value Proposition: Effective, Competitive IT Services aligned with your Business
Artesys puts its expertise and know-how at the service of your business, along with the necessary solutions to manage the performance of your IT systems.
Our strategy, based on partnerships with the leaders in this market (BMC Software, CA, HP Software, EMC²) and with other innovative companies, guarantees you the availability of balanced solutions which meet the needs of your business.
